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After that, they said it would need to be repaired but it's covered under warranty. The store will not work correctly when cookies are disabled. This is a crazy policy. What would you like to do? The refund excludes any postage, handling or transportation costs. industry leading 3-year warranty. 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. Authorized EGO retailers are identified online at. to zero turn riding mowers. Really !!! How about hiring some help ! } The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). This warranty does not cover normal wear and tear, misuse
The returned mower can have signs of being used, but needs to be clean, free of debris, stains and
Chervon has no other liability under this warranty. They are clearly not truly interested in providing good customer service, only selling tools. hbbd``b`@`B W For some reason he asked for the serial number of the charger that came with it. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage Be the first to know about new products and innovations. If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you
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EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. });
Your receipt will be requested upon completion of this registration. It essentially just wouldn't start, as if it wasn't receiving any power from the battery . The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. I told him I have no idea where it is, probably in a storage unit or lost in our move. All items listed on the packing list in the user manual of the mower must be
The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. Zero customer care. My lawn is 40'x30', doesn't take long to mow. Check out our extensive range online and in-store and grab our latest deals and bonus offers. They took my lawn mower and it had to be shipped out of state to a repair facility. This time they did ship them.
For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). The mower must be returned no later
Ive never had a a battery go bad from any other manufacturer. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". I've talked to home depot about it, they do nothing. First, know that you can return the mower to where you bought it. Claims under the warranty must be made within the warranty term. So beware if you try to take them up on their "5 year" year warranty. JavaScript seems to be disabled in your browser. Then I did leave a message that they did not return. That never happened. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start ':
This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. After 30 minutes of inane questions I was told that I need to take it to a repair shop. And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? The battery & charger are kept in my house when the weather is cold. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in
Be the first to know about new products, innovations, and offers. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. 5-year limited warranty. Customer Service is TERRIBLE! LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . 2023 Trustpilot A/S. How about answering the phone ! Defective product will receive free repair. if (!browserSupportsAllFeatures()) { Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. var js = document.createElement('script'); Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. families: ['Karla', 'Roboto', 'Source Sans Pro']
Warranty. Email:
2 years with registration completed within 90 days from date of purchase. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Barry Humphries, Australian comedian best known for alter-ego Dame Edna Everage, dies aged 89 By Helen Regan, CNN Updated 3:30 AM EDT, Sun April 23, 2023 . For the best experience on our site, be sure to turn on Javascript in your browser. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. This website makes use of cookies to enhance browsing experience and provide additional functionality. We see that youre on the North America site but appear to be outside the U.S. and Canada. I talk with EGO customer support about it, and they tell me there's nothing they can do. linksPerCol: 10,
5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. For the best experience on our site, be sure to turn on Javascript in your browser. has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. EGO POWER+ WARRANTY POLICY. document.documentElement.className = document.documentElement.className.replace('no-js', 'js');
Warranty Period means the period described in section 3 of this Warranty that applies to the STIHL product, as determined by its end-use or product type. Full terms and conditions are available upon request. Our batteries and chargers are backed by an industry leading 3-year warranty. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. *U@H]$nG``x3@ = People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For the best experience on our site, be sure to turn on Javascript in your browser. Consumer Guarantee Act 1993. are not covered by this warranty and will not be borne by Chervon. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. warranty claim is made, Chervon will replace the defective product or repair the fault. Be the first to know about new products and innovations. 0
However it appears to take over 2 weeks just to ship the item. $299. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. new Date().getTime(),event:'gtm.js'});var
For the best experience on our site, be sure to turn on Javascript in your browser. But perhaps the many who get good warranty service do not take the time to review. No way of knowing an ETA. A community dedicated to helping people with advice on personal home improvement projects. 42 0 obj
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What would you like to do? The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. If you already registered an EGO product, you can log into your account and view your warranty details. $1249. For the best experience on our site, be sure to turn on Javascript in your browser. Wouldn't take a charge. I wont buy another Ego product. This deposit is refundable when the repair service is deemed to be covered under warranty. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. 27 0 obj
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Ph Australia; 1300 000 346. ","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat.
Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? This company obviously doesn't care about customer support ! audioguy1911 6 mo. 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE })(); CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. We use dedicated people and clever technology to safeguard our platform. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand
For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. The message is very annoying. The competitor is located in Australia; The following exclusions apply; . If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . BEWARE: EGO battery powered tools warranty is a scam. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. WebFont.load({
To make a claim,
For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. If you are serious about having the best warranty plan, then you go with EGO. JavaScript seems to be disabled in your browser. So any non-AU supplied items have different prefix letters in the serial#! Ego should be sending out re-designed replacement units to customers with failed units. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. There was no reply so I said Hello. Though everybody that I spoke to said "it's normal" to take this long. Greenworks and EGO slightly differ when it comes to warranty plans. For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346). The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the
Add to Cart. I've charged my EGO 7.5Ah battery about 84 times. After multiple tortuous calls to customer service they finally agreed to replace them. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. Defective product will receive free repair. We see that youre on the North America site but appear to be outside the U.S. and Canada. She hung up on me. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. xmlHttp.setRequestHeader('Content-Type', 'application/json'); EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. (b) Online product registration and . Home Depot rep told me I should have taken the item to
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