You may obtain a copy of the License at: As a result, the smart device will fail to connect with your Alexa device as well. Finally, test the Alexa voice command again to see if it works. Thank you for your help! All of my devices became unresponsive at once with Alexa. Never undertake a task you are not competent in performing and if in any doubt, we recommend you utilize the services of an insured professional. To re-enable the skill, search for it via the search icon in the top right of the screen. So the best way you can address this issue is to manage your data well. Alexa devices use WiFi to work. Then, connect with the correct WiFi network. And thats exactly why your Alexa device may appear unresponsive. Power went off and now she wont turn back on. . JD: From your description, I dont understand which one Alexa has discovered. Thats why you dont have to pick one for it, it will automatically be picked for you. Its only sending messages in to the hub, its not getting instructions back. To power cycle, you simply turn off your device completely and remove the plug from the outlet. Ive checked to see if the manufacturers app is fully up to date and if not, updated it. */ Does a Wi-Fi repeater slow down internet? So, your best bet is to check for interference. Free shipping for many products! I have no idea what protocol Alexa and Ring use. Doing this removes bugs and allows Alexa to receive update notifications. Once all of the devices boot back up, try the voice command again to see if Alexa can successfully communicate. Even after reinstalling the application, if youre not able to get your SmartThings devices working, then you should try removing all the malfunctioning devices. Sounds ridiculous, but you wont believe how common a mistake this actually is. If there are updates, then its worth installing them and then test out the voice command again to see if that solves the problem. As you can see above, updating the app version usually doesnt require you to set up the device again -whereas this approach will. When the app crashes, your smart device may fail to communicate with your WiFi network. Remove the battery for 30 seconds, and . JD Roberts, Note: Depending on the app, you may lose some app data or settings with this approach. Have you been using your Alexa device for a long time now? Check your app store if theres an available update for your Amazon Alexa app. Alexa no longer controls any of my smart things devices. Ive followed all of the recommendations and still cant get Alexa to work. Most users mentioned that this issue was related to the SmartThings side while the Alexa application was working just fine. Not A physical device like the smartthings button. It will take a while to set up the SmartThings system with the Alexa unit, but the configurations can be a bit complicated for some owners. Some devices require that you enable their Alexa skills to complete pairing. As these platforms power cloud services for a wide range of smart home manufacturers, the impact is felt far and wide. This involves clicking on the device, clicking the gear icon and then the bin icon. Id recommend reading up on Hubitat or Home Assistant if you are interested in deploying a local-only smart home network (with no cloud service dependencies). It may sound silly, but youll never believe how many users dont know about this feature. IM TAKING NOTES TO USE FOR SETTING UP THE 2ND BUTTON. I reset the hub (pulled the plug and 1 battery) when it came back on, the device was OK again. If you're still . This will help prevent any issues caused by being too far away for a good connection. Thanks for that long post. As an Amazon Associate we earn from qualifying purchases. But only the virtual device will show up on the Amazon list of devices, because it cant see ST buttons. The porch light had been in use for three or four months, the bedroom light for about a month. After that, mute Alexas microphone for at least 15 minutes. First, check on which WiFi network your new device is connected to. How to change or update WiFi network on Alexa app. Whether a device is physical or virtual, it still needs a device type handler or smartthings cant communicate with it. ( 2nd post) I hope I posted in the right section. But, today, Alexa stopped responding to that!. There are steps you can take to ensure a smooth setup. I bought a brand new Alexa, brand new smart bulbs that say they are compatible with Alexa. Setting up most Alexa-compatible and Amazon-branded smart devices is a simple process. Someone in your household may have changed the name of or the password to the Wi-Fi network, in which case youll need to reconnect your phone along with all smart home devices. A wide range of smart devices can be linked with the SmartThings hub. You can do this exactly as described with webcore, but to make it even easier, there is a DTH (The one you already had from pierron) which is amazingly both A virtual sensor and a virtual switch. JD: When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. You dont have to do anything more with any device handlers for it. To start with, unplug the smart plug from the power outlet for 15 seconds and plug it back in. Or you could have a really old version of the Amazon Alexa app, which could be causing you problems. I lowered the security to allow all packets WAN to LAN. I DELETED THE ST BUTTON, THEN RE-ADDED. However, if your plug is unresponsive, there are two ways that you can use to update the firmware on these plugs. See the License Leave it off for a few minutes. Click on More, proceed to Skills & Games, and select Your Skills.. 5. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. . One step closer. If your smart device has an Alexa skill, make sure to enable it first. Once that time has passed, you can plug the device back in and turn it on again. But Im sending the smart bulbs back. ok.). It will adjust to the basic pitch and the frequency of the system. So, if your smart hub is not Alexa-registered, then Alexa wont respond to any of your queries. So, be sure to check up on those configurations as well. Disabling the skill unlinks your Alexa and Manufacturers accounts. Meaning it wont respond to your queries. Sometimes it can be the manufacturers app that has an issue. Verify the manufacturers app still works. If the device is not there, youll just need to add it. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. You push the physical button in your hand what should happen next? They were both set up through the Alexa app with no problems. Using the SmartThings button to trigger a single action is pretty easy. P.S. (eg: Zwave moisture sensors, Zwave door sensors, WiFi & Zwave plugs, zigbee switch actuator, zwave switch relay, etc.). It cant hurt to also turn off and on your Alexa device (such as an Echo speaker), however that isnt usually where the problem lies. But maybe you want to press a smartthings button and have your lights come on and echo start playing a recording of dogs barking. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. Because if yes, there are high chances that Alexa is not really unresponsive. Its really just software. If you're connecting to Alexa with the wrong Wi-Fi password, this could be the cause of the problem. Save my name, email, and website in this browser for the next time I comment. All rights reserved -, 1. Is this the problem? Or at least in the same room. Both of my Sengled smart bulbs became unresponsive at the same time. So I thew in the towel. Its happened to me on a number of occasions in the last few years, as I regularly use Alexa to control other smart home devices, either directly or through various routines Ive configured. Meaning they have to be plugged in all the time. On iOS, hold the app icon and hit Remove App and then Delete App. And you would have to use webcore to keep track of where you had been and then where you wanted to go. Below are the steps Ive taken to troubleshoot the problem which will hopefully help you to get your connected smart home devices back up and running. To turn it on, press the button. You should be able to find one on eBay for $15. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isnt responding. It will prompt for the update, and it . 1 year ago. The Truth. I HAVE BOTH DTHS LOADED IN SMARTTHINGS. First, make sure you keep your phone within 30 feet of your smart plug during setup. It usually involves holding certain buttons for a specific amount of time. Newbie here. The smart plugs all work when controlled through the remaining 3 echo devices or through the apps on my phone. Newbie here. This includes smart bulbs and plugs from different manufacturers. I can control all of my Hue that are linked to the echo and not through smartthings. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn't responding. I set up a ST Virtual Device, so that that Alexa will recognize button events. Select "Settings" from the menu options. The Truth, Alexa wont respond to any of your queries. It looks like the Tuya / Smart Life cloud service had an outage for a number of hours on the 10th of June which was the problem. This meant Alexa could see the devices but couldnt communicate over the net to operate them. Selecting specific alexa can now talk to enable doorbell can turn on ios or camera. So, you might run into responsiveness issues. So I used two device handlers. In those cases the Skill Expires and needs to be re-enabled. ), 4. Nine times out of ten, you will find that the command was not registered properly, and you need to do a bit of tweaking here. I contacted Sengled but have not received a response as of yet. To unmute your Alexa device, you just have to press the microphone button. Should Smart Devices Be on a Separate Network? So, be sure to seek guidance from the dealer. How can I do it myself?. Thank you so much for your dogged help. I guess that is why Amazon stopped bundling and/or selling them. If I press the button, open Zebra. There is simply no gain in trying to get through the fix when youre not even sure about the issue. Look for the skill or device in question. Here are some things you can do to prevent power connectivity issues: Further reading: Does Alexa Have To Be Plugged In To Work? If you answer Yes to all the questions, your smart hub is not compatible with your Alexa device. Or it can be virtual, which is more like a widget on a phone. show original. Otherwise, the issue will be out of your hands, and you will not be able to get any response from the device. I entered the Smarthings app, and enabled the Smarthings skill. Note: Upgrading your internet plan increases your internet bandwidth as well. Also: The 3 best smart home bridges: Make opposites attract That means that it doesn't tie you down to a single smart home assistant; you can easily add this plug to the natively compatible automation systems (Alexa, Google, and SmartThings) or simply use the Kasa Smart app to control it. You just have to switch on the lights again manually. With this, users can control their smart devices more easily using Alexa. But if its crashing or lagging, your new routine may not be saved. Click Forget All to disable . This is because their frequencies can clash and cause disruption to their connections. JDRoberts, On this website I share everything that Ive learned about Smart Homes. But the truth is, Alexa is just whispering. Nothing worked. Similarly, you can ask the Alexa system to learn your voice, and the smart assistant will start training itself. : /. Well, have you changed your WiFi password? THE SMARTTHINGS BUTTON WILL HELP THE WIFE ACCEPTANCE FACTOR OF MY FORAY INTO ALEXA AND AUTOMATION. Well, did you factory reset your Alexa device recently? Uninstall and reinstall the device manufacturers app, 10. * Not to mention that Alexa will continue to whisper until you turn this mode off. When you do that, your WiFI will disconnect from every device. Now lets think about using a SmartThings button to control the volume on an echo. To do so, swipe down on your Show and select Settings. * on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. Are you sure that Alexa is the problem and not your guest room lights? At this point, the best bet is to resort back to some of the older tried and true techniques. So I keep at it ,trying to find MY simple mistake, and/or clearing up MY confusion. Both of these devices will show up in the smartthings mobile app. It is currently in set up mode with the orange ring going around but nothings works. Did you have family or friends who slept over? And they cant do that if they are not on the same network. Now go to the App Store or Google Play, find and install the latest version of the app. It will show up in your device list and youll be able to select it in automations. Edit: You will have to engage the unit from scratch, and that might just help you get a better response from the unit. Tap "Automation" on the bottom of the screen. I DONT HAVE AN original DTH. Each device can be set with the checkbox beside each device. To replace or change back Alexas wake word: After this, you shouldnt have a problem communicating with your Alexa device. I just ordered the remote. So you would end up with one ST automation and one Alexa routine for every tap pattern on the button. There are no quick methods here, and you will have to develop an ideal environment for the voice commands to register. You press the button, Smartlighting automation turns on the zebra switch which then makes the zebra contact sensor open, Alexa recognizes that it opened and runs the routine that plays the dog barking audio. It is inexpensive, which is why the majority of customers choose this automation hub. Reading recommendation: Should Smart Devices Be on a Separate Network? From your description, I dont understand which one Alexa has discovered. Moreover, you can also modify the commands to match more personalized phrases that are easy to trigger. . And Alexa can only detect it once your new device is connected to a WiFi network. * Unless required by applicable law or agreed to in writing, software distributed under the License is distributed So, make sure only to do this if nothing above works. From there, you can go about adjusting the configurations to personalize the system. But Alexa remains unresponsive. Smart Home Perfected is a trading name of Origin8 Tech Limited, Company Registration 641137 / Tax Registration IE3593594BH, Smart Home Perfected 2019 - 2023. So, be sure to thoroughly check up on the unit before going through these methods. Reset to factory Again its not a bad idea at this point to plug out and plug in the device, to flush any cached settings. Is the latter fully plugged into the socket? On Android you can do this by holding the app icon and hitting Uninstall. The one device still worked using the Kasa app. So it seems there is something up with the device health in smartthings. + Alternatives, I created a routine, but Alexa didnt perform it.. If all else fails, you can still try a factory reset of the device Alexa is trying to connect to. To resolve the issue, update your Alexa device firmware. I was curious if it would pair with my Echo Show 8 that I am now using. Update the device manufacturers app and the Alexa app to the latest version, 9. Even more frustrating if dealing with their customer support and they blame each other! Its possible that Alexa no longer supports the older version of the device manufacturers app that you have installed. I have an Alexa that I have had for several years. This technology is amazing when it works but mostly its a huge annoyance. JD: Both of these devices will show up in the smartthings mobile app. one tap: volume up Alexa . But you can refresh Alexas system. Using alexa devices, privacy and alexa echo device is available. This cloud reliance is a major risk with smart home devices, which is why there is a push towards local-only home automation. The device can be physical, that is something you could actually hold in your hand. The Pierron DTH is for a virtual device. Then you must be familiar with the wake word.. When added through the alexa app, it's detected and appears, but tapping on the device ("Heat" in the app) it says the "Server is unresponsive". The only device type handler you are going to have to worry about is if you decide you want a virtual device. The most common use case of this type is when you want to have SmartThings turn on a light which doesnt work with smartthings but does work with Alexa. You may be able to tap it on your phone to turn it on and off, but that just means that there is an app somewhere that recognizes it and will note that its state has changed. Alexa Isn't Controlling Smart Home Devices; Connect Smart Home Devices to Alexa; Connect Zigbee Smart Home Devices to Alexa Using Your Echo with a Smart Home Hub; Create Smart Home Groups for Alexa; Use Your Echo Device as a Bridge for Ring Smart Lighting; Remove Smart Home Devices from Alexa; Set Plugs or Switches as Lights in the Alexa App And they use more data compared to other devices. If the firmware of your Alexa device is outdated, it can avoid receiving voice and app commands. Other times Ive had to delete the manufacturer's app from my phone and set the device back up again. Its not considered an actionable device. You only have to change the input on the settings. My Alexa device has lights on. Thanks so much for the lengthy, tailored and specific response. Doing this is necessary because, according to research, building materials can block and weaken WiFI signals. I have 4 echo devices on my network. YOU STATED The physical button uses its own original DTH. NO DTH WAS PROVIDED. Maybe the bjperrion DTH is outdated (and only works with the classic app, but that doesnt seem like it could affect operation), or some other incompatability. Many things cause your WiFi connection to become unstable, including: Fortunately, fixing an unstable internet connection is easy. But lets say you do want to use the smartthings button that you already have. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. Normally, Alexa devices update themselves during off-hours. Who did you buy it from, can you return it? So, be sure to ask the assistant to learn your voice. Power cycled several times Remove the smartthings button from your account. Once you get a handle on using voice control, you may wonder if the remote is even worth it. Scroll down and tap Display, then scroll down to the brightness adjuster. , I tried one last time w/ the SmartThings button. Ive decided to keep the Alexa for a timer and weather and news alerts. Alexa says "Server is Unresponsive" on Smart Home Devices. Regardless of whether your new device is an extra pair or not, it must be set up first. Youll know if theres WiFi interference when the connection suddenly slows down or cuts off. Once the plug reboots, it will connect to Wi-Fi again and will check for updates automatically. It may be necessary to connect the device to a different outlet. And thats ok. (If Alexa does see the physical button its because you messed up and gave it the wrong DTH instead of creating a separate virtual device. #2 CONTROL A SwitchBot Smart Switch Button Pusher TO TURN ON THE EXISTING COFFEE MACHINE THAT MY WIFE LOVES. Unplug the power adapter from the wall socket. It's connected and recognized by the Smartthings hub But Alexa reports "The device is . You can also disable it through voice commands by saying, Alexa, turn off whisper mode.. you say it found the physical button, but as far as I know, thats impossible. (but I may be wrong) It's possible that one of the Echo devices is an Echo Plus, but I can't see anything in the app or on the Echo itself that indicates this. If youre eager to use Alexa to control all smart devices, replace your smart hub. One of my echo devices always tells me that the device is not responding whe I ask it to be turned on/off. Alexa can only control smart devices that are switched on. Ok, thats very helpful. If the device is battery powered, verify the battery is inserted correctly. Almost daily I receive a message from Amazon (Alexa) telling me that my connection to SmartThings has expired and needs to be renewed. Find many great new & used options and get the best deals for Amazon Alexa Voice Remote Control for Echo and Echo Dot at the best online prices at eBay! Check if the WiFi network matches the same network connected to your Alexa device. Alexa does not recognize that device class. Now, check to see if this solves the problem and allows you to communicate with it. Once its back to factory default, Alexas wake word changes back to Alexa.. But only those that are registered on its system. When I turn the device health off I then can control the devices that were unavailable, however they are still unavailable through alexa. Its not going to be elegant. Since it works with WiFi, your smart devices should stay on all the time. This is not going to be easy. Before you go ahead and . I can imagine that one of the webcore grandmaster coders could come up with some system that did let you do more but, wow, the coding would be complicated. Whats the problem this time?. When I go in to the alexa app it says the same thing that the device is unresponsive. When you factory reset your Alexa device, all data and custom settings will be deleted. These bugs can cause the apps system to freeze and prevent receiving new data. If you cannot connect to Wi-Fi on your smartphone, then you need to turn on or restart your router. Hence, before jumping to any conclusions, check that the button is turned on.
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