How are customers supposed to travel and get to work with a suspended registration because these EZ pass toll's are such a high amount to pay and it is not affordable to many people across the state? If it still fails to work, you need to contact the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located at the Concord, Nashua and Portsmouth. That's how we found the toll-free option that we used when leaving the Boston airport area. Carolyn said that didn't happen in her case. The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. "I don't understand how any entity is able to charge 12 times the amount of a fee,' she said. Vuolo wrote to E-ZPass again on Nov. 10, this time via fax, which E-ZPass said would be answered in 10 days. Most rental car companies charge the same rental/admin fee at Boston as their other US locations, but there are some that take advantage of this captive market, such as Dollar and Thrifty. While we reviewed the records, Vuolo account at a Walk-In-Center when will by transponders be activated? TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. He asked, no -- he begged -- for an answer. Will I get a discount on NH tolls if I use my transponder from another agency? 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. Emails didn't get attention to his problem, either. WebInvoice Payment Administrative/Late Fees - $5.00 to $20.00 Statement Fee One-Time Special Request Mailed or Faxed: $3.00 (available for up to 6 prior months) Monthly Mailed Statements $2.00/month for paper statements (Private Accounts) $5.00/month for paper statements (Commercial Accounts) Commercial Surety Bond Yes. Before you ask why he didn't call, Vuolo said he kept calls to a minimum so he could have a paper trail. "I'm quite sure if I missed a violations payment I would be notified immediately.". Could I get a speeding ticket for going too fast through an, If it is within 7 days of your trip, you may make a payment by visiting. PHILADELPHIA (CBS) -- E-Z Pass is not going Let's turn back the clock so you can join Vuolo on this misadventure. This way, you will avoid many headaches in the future and spending unnecessary money. WebTo dispute the administrative fees, the customer will need to print, sign, and date the back of the violation notices and why she is not responsible for paying the administrative There's no way to get to or from the airport without paying for a toll.". There is a non-toll route to and from the airport that he left out of his sales pitch for the company's "all-inclusive" toll pass. MDTA will again refer unpaid toll bills and late fees to the Motor Vehicle Administrations central collection unit starting Dec. 1. That carried a fine totaling $2500 - a mark-up of more than 2300%. For some travelers, it could be worth signing up for an E-ZPass just for one trip. Car to a pickup with six tires (dual wheels in the rear is not acceptable). And another for Sept. 12. Privacy Policy They accidentally pass through the lanes without a transponder. Are Delaware's toll violation fines fair? "They're saying I owe them $2500," complains Brienza. I traveled across the Outerbridge Crossing and my device was not read while crossing the toll lane; however, I had money in my EZ Pass account. Here Vuolo holds the 25th notice, and laid out before him are the other 24. "I believe if someone was paying attention, 15 false violations would set off some bells as to a problem with either the toll booth's plate reader or my vehicle unit.". not retirees. The only flaw I found is that I neglected to sign below the explanation of dispute I had included. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. If not, we'll let you know what Vuolo has to report. I got the bill just in time to protest it before the charge automatically applied to the credit card on file. They will have 60 days from the date of the letter to settle toll debts. Call the Customer Service Center at 877-643-9727 or submit your question online at. In less than two months, an unpaid $1 toll can balloon to a charge of $88.50. Pay by plate: If you decline the PlatePass program, the terms say that the "highest, undiscounted applicable toll rate" will be charged, with a $15 per toll admin fee, up to $90 per rental. The amnesty program is structured to collect at least as much as the state collects annually in toll debtand collect debts that otherwise might go unpaid. Some of them are not even taken seriously. WebIf you use the Tag in a vehicle other than one of the class for which the Tag is designated, you may incur administrative fees of up to $100 per occurrence and/or be asked to Even if the system has been widely used for over thirty years, people often commit mistakes. We'll run a soft credit check to find special offers, but it wont affect your credit score. E-Z Pass says Brienza owed $108 in unpaid tolls. However, we had an early-morning return to the airport and didn't want to add the extra 20 minutes to route around the tolls. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Ralph Vuolo stands with his car. Since you do have an EZpass now it is quite easy to have the fee waived. After I explained the situation, the agent told me that she'd be able to reduce the bill to "just" $17.95 -- that's still more than 10x the single toll amount. It is not refundable. Have you been Bamboozled? A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. Your application may have been lost. Karin Price Mueller | NJ Advance Media for NJ.com. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. On Aug. 17, Vuolo sent another letter, repeating what he said in the first letter, adding the new violation notices and again requesting a new transponder. "They're saying I owe them $2500," complains Brienza. Choose which state you live in. The amnesty program allows drivers to instead pay a fee based on their number of toll violations. WebContact Information. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. If you fail to replenish your account when the balance gets low, and your actual balance drops below $0.00 due to usage of your transponder, you may be subject to an administrative fee of $25.00 in addition to amount of funds necessary to bring your account into compliance with the minimum balance requirements. If you incur a toll fine of $20 and a $50 administrative fee, your total charge will be $70. Another E-Z Pass customer says while her online account read "no violations" - she was carrying a fine on a 50 cent toll for $50 dollars! Open and complete your form directly in your browser faster than ever before with the editor toolkit. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Each driver's amnesty balance will be included in the letter they receive from the Delaware Department of Transportation. We asked the New Jersey Turnpike Authority, which handles Vuolo's E-ZPass, to review the customer's records. I cautioned my brother that many tolls no longer have cash lanes but that we would be billed by license plate and I would pay the tolls. He noted that even if he was writing to the wrong address within the organization, his letters should have been forwarded to the correct department. "If you replenish your E-Z Pass they take the balance (due) at replenish," remarks Brienza. If the license plate is registered to a transponder, it'll bill that account. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. On 8/29/22 I received another Prompt Attention bill. Disgusted in NJ. "We let Mr. Vuolo down," spokesman Tom Feeney said. Pay by plate: Pay each toll plus a $25 admin fee per, Rent an E-ZPass: Pay each toll plus a rental fee of $2.95 per day, including days no toll is paid, up to $14.75 per month, Pay by plate: Pay each toll plus a $2.95 admin fee per day of your rental period -- up to $14.75 per month maximum admin fee, 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. Quick links Bridge Toll Schedule Walkway Information Senior Citizen Discount FAQs I was assured that a new bill would be available online in about 24 hours and I could pay it then. As your vehicle enters the toll lane, the E-ZPass tag that is mounted on your vehicle's windshield is read. accidentally pass through the lanes without a transponder. If you have an E-ZPass account, but don't have the transponder with you, a National rental-car agent recommended that renters associate the rental car license plate with your existing E-ZPass account for the length of the rental. The violation notices continued, with a new one arriving on Aug. 27. Now that's E-Z! Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. I recently received a E-ZPass is an electronic toll collection system that allows you to prepay your tolls, eliminating the need to stop at the toll plaza. You can enroll in E-ZPass with as little as $25 to start. You dont have to pay money, and you dont owe because you did not commit an offense in the first place. But Vuolo was able to show he paid that fee on Oct. 30, and he wrote another complaint letter -- return receipt requested. I got a bill for almost $2,000! E-ZPass Customer Agreement Terms and 100 times the original amount. Delaware drivers can settle toll debtsfor a fraction of the cost as part of a one-time amnesty program. WebThe E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & transponder today. Happy Holidays. This complaint was posted by a verified customer. That was our contract with E-Z Pass," recalls Carolyn. He called E-ZPass to make sure he was writing to the correct address, and he was given a different one. "No pun intended. Maybe NHDOT has no authorization to issue speeding tickets. A surprisingly nice agent answered when I called the dispute center for Dollar's outsourced toll collection agency. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Links may open in a new window. "It's a malfunction and maybe there should be an apology letter instead of a violation.". Share your photos and videos with others to prove the truth of your words. Signing up for a Massachusetts E-ZPass account and getting a transponder is free and only requires a $20 initial load. Now motorists with unpaid balances are receiving threats. Sometimes, people try to file a claim because theyve been wrongfully convicted, but these cases rarely get solved. This is not true either. Our editorial policy at TPG is not to accept free travel from providers, so I declined the offer. "We worked closely with our customers to resolve these situations and waived all initial violation fees once we received full payment for tolls owed, a courtesy we are providing to assist our customers in the transition to Cashless Tolling. The rep also told him E-ZPass was reviewing some internal procedures, and gave Vuolo a direct number to call her should another problem arise. The E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Regulations. If so, your processing/administrative fee will be waived. Plus, your own feed of TPG content. Vuolo tried to get an answer online on Dec. 4. If unpaid after 30 days of the bill date, you will owe a $5 late charge. This site does not include all credit card companies or all available credit card offers. "When a so-called violation occurs due to E-ZPass not reading a license plate properly, it's not a violation," Vuolo wrote. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. However, the spokesperson conceded that "they did not process this refund appropriately." Ralph Vuolo of Keyport has been trying to get someone at E-ZPass to address his complaint. The fee is automatically waived on first-time notices if the toll is paid by the due date. How do I get additional mounting strips? Customer can login to their account at. 2023 Advance Local Media LLC. However, if you think this will be a regular occurrence, you should call the Customer Service Center and have them send you a transponder programmed for the vehicle classification you use most frequently.
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