Jeremy Ranch downstream One software to turn customers to fanatics, employees to ambassadors, products to obsessions, & brand Qualtrics reported $1.458 billion in revenue in 2022; $1.075 billion in 2021; and $763.5 million in 2020, representing year-over-year growth of 36% and 41%, Where to register: https://www.gartner.com/en/conferences/na/marketing-symposium-us/register. Web2023 Contact Center Trends Report Download Now People Teams XM FOR People Teams Build high-performing teams, improve manager effectiveness, and make informed and timely business decisions. A fax -- short for 'facsimile' and sometimes called 'telecopying' -- is the telephonic transmission of scanned-in printed A Clos network is a type of nonblocking, multistage switching network used today in large-scale data center switching fabrics. Monitor and improve every moment along the customer journey; Uncover areas of opportunity, automate actions, and drive critical organizational outcomes. Increase share of wallet. May is a time to celebrate the rich and diverse cultures within the Asian American and Pacific Islander (AAPI) community! Engagement Overview PRODUCTS Engage Lifecycle Analytics Solutions Continuous Employee Listening Engagement Pulse CrossXM This year, it is scheduled for Sept. 12 to 14 in San Francisco. You simply cannot stereotype a demographic that encompasses 60% of the worlds population. A panel with Fairygodboss featuring how AAPI women leaders at Qualtrics have navigated their careers. (Currently I export them into embedded data fields which is very slowly and doesn't work well for all variables.) As we celebrate AAPI Heritage Month this year, we - both the AAPI community and our allies - need to break the stereotypes and embrace the full breadth of diversity in our communities. Feedback, Voice of Conference content focuses on the following areas, including: Where to register: https://customerservicerevolution.com. Deliver breakthrough contact center experiences that reduce churn and drive unwavering loyalty from your customers. Download the Overview PRODUCTS Engage Lifecycle Analytics Solutions Continuous Employee Listening Engagement Pulse CrossXM There will be keynotes, breakout sessions and opportunities to network. 2023 Contact Center Trends Report Download Now People Teams XM FOR People Teams Build high-performing teams, improve manager effectiveness, and make informed and timely business decisions. Web2023 Contact Center Trends Report Download Now People Teams XM FOR People Teams Build high-performing teams, improve manager effectiveness, and make informed and timely business decisions. This event will feature keynotes, breakout sessions and opportunities to network. As part of the project, UDOT will implement a highway crossover, which will shift all traffic from the eastbound lanes into the westbound lanes while crews replace the eastbound bridge deck. This harmful. Qualtrics, Venue: Where to register: https://register.igniteinfo.microsoft.com. X4 The Experience MGMT Summit Qualtrics Salt Lake City 2023 Conference Date Mar 7, 2023 Tuesday Mar 9, 2023 Thursday Time 10:00 AM 5:00 PM (UTC Where to register: https://www.salesforce.com/connections. Our articles, directories, webinars, tools and other free resources give insights professionals the real-world solutions they need to take their marketing research and insights capabilities to a new level of excellence. Overview PRODUCTS Engage Lifecycle Analytics Solutions Continuous Employee Listening Engagement Pulse CrossXM 1. We miss out on talent. Here are some other top customer experience conferences to attend in 2023. Pulse There will be 11 different tracks to choose from including: Where to register: https://martech.org/conference/spring. Note: Totals may not add up to 100% because of rounding. X4 is an unforgettable event experience dedicated to helping you and your organization use experience management to keep customers and employees (and keep them happy! AAPI encompasses the wide breadth of East Asian, Southeast Asian, South Asian, and Pacific Islander cultures. By replacing the bridge driving surface, we are ensuring that drivers can continue to rely on this bridge for years to come.. New Hire It is the false narrative that Asian-Americans are quiet (but submissive), hardworking, and successful in the US. , because we dont entertain the possibility that a competitive Asian American athlete can even exist. 10 ways to improve the customer experience today, 5 customer journey phases for businesses to understand. Innovate with speed, agility and confidence and engineer experiences that work for everyone. In a half-duplex Ethernet network, a collision is the result of two devices on the same Ethernet network attempting to transmit A web application firewall (WAF) is a firewall that monitors, filters and blocks Hypertext Transfer Protocol (HTTP) traffic as it Cloaking is a technique where a different version of web content is returned to users than to the search engine crawlers. Where to register: https://www.pega.com/events/pegaworld. Impacts of the model minority myth can be felt in the workforce as Asian Americans can unintentionally get excluded from managerial, executive, and C-level roles. This project helps keep US-40 one of our states most important highways in good condition, said Craig Hancock, UDOT project manager. Qualtrics $400 early-bird discount for the 2019 X4 Experience Management Summit will end Dec. 31. In this blog our AAPI Heritage Month Committee Chairs, Tzong and Vicky. We must work to dismantle the so-called. The crossover will begin as early as May 6, 2023, and is necessary to ensure the safety of drivers and construction crews. Web2023 Contact Center Trends Report Download Now People Teams XM FOR People Teams Build high-performing teams, improve manager effectiveness, and make informed and timely business decisions. Information source: Ascend Foundation, Race, Gender & The Double Glass Ceiling: An Analysis of EEOC National Workforce Data, Chart/Image source: Andy Kiersz/Business Insider: Asian Americans still aren't reaching the C-suite and it all comes down to promotions. Please try again in a few minutes. X4 is an unforgettable event experience dedicated to When: March 7-8. Qualtrics API826 Employee Experience Employee Engagement206 360120 Expert Knowledge Expert Knowledge4 New Product Features Featured Product Updates50 Monthly Product Release Notes16 Weekly Product Release Notes178 Social Connect Social Connect0 Stats iQ Stats iQ163 Survey Platform Survey Platform2450 Survey Platform Put your head down and dont make waves. Qualtrics' annual experience management conference, geared toward program managers and C-suite executives alike, is back in-person after a three-year hiatus during Location, pricing, speakers and agenda have not yet been announced. This event will include keynotes and other panels. We'll send you an e-mail with instructions to reset your password. Qualtrics (NASDAQ: XM), the leader and creator of the Experience Management (XM) category, today announced financial results for the first quarter ended March 31, 2023. Topics include automation, customer success, integration and sustainability. Customer Experience Management There will be keynotes and other panels. Employee engagement is the emotional and professional connection an employee feels toward their organization, colleagues and work. April 20, 2023 Full-Time The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and Although seemingly positive, the myth imposes stereotypes on the community that cause real harm. While you cannot yet register for the event, you can sign up here for a registration alert. Let your work speak for itself.. (2023-04-20 | NDAQ:XM) Qualtrics Announces First Quarter 2023 Financial Results (2023-04-20 | NDAQ:XM) Qualtrics Announces First Quarter 2023 Financial Along with different events in each of our offices, here are some things we are doing to honor AAPI Heritage Month: Recommended further reading on the Model Minority: Our Qualtrics AAPI Heritage Month Committee Chairs, Breaking Stereotypes, Embracing Diversity. is one of the most harmful stereotypes that the AAPI community has long faced. WebQualtrics is an American experience management company, with co-headquarters in Seattle, Washington, and Provo, Utah, in the United States.The company was founded in 2002 by To see values of variable you can generate test data and export data going to data analysis tab. US-40 will be reduced to one eastbound (southbound) lane 24 hours a day through early August while crews complete work to replace the driving surface on the bridge over the Provo River. This event will include keynotes and other panels. TrickBot is sophisticated modular malware that started as a banking Trojan but has evolved to support many different types of A compliance framework is a structured set of guidelines that details an organization's processes for maintaining accordance with Qualitative data is information that cannot be counted, measured or easily expressed using numbers. Start your free 30-day trial of DesignXM today. Integrations with the world's leading business software, and pre-built, expert-designed programs designed to turbocharge your XM program. You simply cannot stereotype a demographic that encompasses 60% of the worlds population. Surveys, Online It is the false narrative that Asian-Americans are quiet (but submissive), hardworking, and successful in the US. Green IT (green information technology) is the practice of creating and using environmentally sustainable computing resources. This harmful myth affects how others view Asians and also how Asians view themselves, creating a pressure to live up to a perceived expectation of success.It also perpetuates the idea that systemic racism and discrimination do not exist for Asians. March 9, Organizer: Cookie Preferences That looks like a personal email address. Overview PRODUCTS Engage Lifecycle Analytics Solutions Continuous Employee Listening Engagement Pulse CrossXM While some Asian ethnicities excel and far exceed the average American income, several ethnicities are far below the American average (especially those from refugee countries): Information source: Pew Research Center analysis of 2013-2015 American Community Survey (IPUMS), Image source: Model Minority Myth & the Double-Edged Sword, Ascend: Pan-Asian Leaders. Automatically surface any friction across all touchpoints and guide frontline teams in the moment to better serve customers. And despite its positive overtones, this stereotype is also extremely damaging for Asian Americans too, for several reasons: 1) It implies Asian Americans do not have leadership traits. Overview PRODUCTS Engage Lifecycle Analytics Solutions Continuous Employee Listening Engagement Pulse CrossXM Experience keynotes from business celebrities, sessions from world-renowned thought leaders, and stories from 80+ of the biggest brands at X4 2023. May is a time to celebrate the rich and diverse cultures within the Asian American and Pacific Islander (AAPI) community! AAPI encompasses the wide breadth of East Asian, Southeast Asian, South Asian, and Pacific Islander cultures. Salesforce's Dreamforce conference is one of the biggest CX events of the year. Want to see how we're celebrating AAPI Heritage Month at Qualtrics? First Quarter 2023 Financial Highlights: Revenue: Total revenue for the first quarter was $409.8 million, up from $335.6 million one year ago, an increase of 22% year Topics include marketing technology and trends, demand generation and brand management. Topics include customer service, customer experience, the metaverse and digital transformation. This event will include keynote addresses, case studies and other panels. How to Participate During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. Increase customer loyalty, revenue, share of wallet, brand recognition, employee engagement, productivity and retention. Please enter a valid business email address. Software, 360 affects how others view Asians and also how Asians view themselves, creating a pressure to live up to a perceived expectation of success.It also perpetuates the idea that systemic racism and discrimination do not exist for Asians. Software, Website & App Design products people love, increase market share, and build enduring brands that accelerate growth. Candidate experience reflects a person's feelings about going through a company's job application process. All Improve the entire student and staff experience. Leading brands will share the ways theyve been able to drive growth and operational excellence using experience management. Customers today expect outstanding digital experiences as they shop from home and pick up orders curbside. A special keynote speaker focusing on embracing diversity. ), drive down operating costs and deliver experience breakthroughs. The model minority stereotype implies that Asian Americans are hard-working but dont have the skills to manage people or make tough decisions. The model minority stereotype implies that Asian Americans are hard-working but dont have the skills to manage people or make tough decisions. March 7, End Date: Reach new audiences by unlocking insights hidden deep in experience data and operational data to create and deliver content audiences cant get enough of. Where to register: https://cxfinance.wbresearch.com, Where to register: https://www.inbound.com. - 09 March 2023 Salt Lake City, UT Join Ipsos and keynotes Ryan Reynolds and Martha Stewart at the worlds leading Experience Management conference The keynote speaker for 2023's Qualtrics X4 Summit has been announced - and you'll probably recognize him. Qualtrics CEO and Co-Founder Ryan Smith tweeted out Thursday that said well-known actor Ryan Reynolds will be their first keynote speaker. The event is set for March 7 through March 9 in Salt Lake City. bring to focus the prejudices and issues that the AAPI community face. We miss out on talent, on the Jeremy Lins, because we dont entertain the possibility that a competitive Asian American athlete can even exist. I'd like to see some of my variables while developing my code. Whether you want to increase customer loyalty or boost brand perception, we're here for your success with everything from program design, to implementation, and fully managed services. Privacy Policy World-class advisory, implementation, and support services from industry experts and the XM Institute. Where to register: https://events.reutersevents.com/customer-service/customer-service-san-diego. Transform customer, employee, brand, and product experiences to help increase sales, renewals and grow market share. Put your head down and dont make waves. The previous generations survival strategy is now outdated. And continually iterate and improve them. Topics include customer care, employee experience, digital experience, financial services, education, and customer research and insights. This event will include keynotes and other panels. This year's theme is all about Breaking Stereotypes and Embracing Diversity. With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement. This is one of more than 200 highway construction projects taking place in Utah during 2023 that includes a separate concrete repair project on US-40 in Summit County which is slated to get underway later in May. Webinar: A Smarter Way to Listen with XM Discover, Virtual Course: Customer Journey Management, Qualtrics MasterSessions: Customer Experience, eBook: 16 Ways to Capture and Capitalize on, eBook: Essential Guide to Employee Experience, eBook: How to Apply DEI to your Employee Experience Program, eBook: Rising to the Top with Digital Customer Experience, Article: What is Digital Customer Experience Management & How to Improve It, Qualtrics MasterSessions: Products Innovators, eBook: How Product Experience Research Will Drive Growth, eBook: 20 Ways to Transform Education Experiences, Webinar: Promoting Equity and Well-Being in K-12 Education, eBook: Experience Management in Healthcare, eBook: Designing a World-Class Digital CX Program, eBook: Essential Website Experience Playbook, eBook: The Ultimate Guide to Customer Journey Mapping, Property & Casualty Insurance Customer Experience, eBook: Experience Leadership in Financial Services, Webinar: Create the Right Environment for Your Employees, eBook: Best Practices for B2B CX Management, Article: The Complete Guide to B2B Customer Experience, Case Study: Solution for World Class Travel, Webinar: How Spirit Airlines is Improving the Guest, Blog: Guest Experience Trends, Tips, & Best Practices, News: Qualtrics in the Automotive Industry, Blog: Digital Transformation in the Automotive Industry, eBook: Guide to Building a World-Class Brand Tracker, Webinar: Meet the Action-First Approach to a Profitable CX Program, Asian American Pacific Islander Heritage Month. There will be keynotes, breakouts and other panels. Community. Encourage our employees to complete inclusive leadership and anti-racism training. Tackle the hardest research challenges and deliver the results that matter with market research software for everyone from researchers to academics. Start Date: 3) This myth not only erases the diversity within the AAPI community, and were not seen as individuals. Where: San Francisco. The 2023 Qualtrics user summit wraps things up Thursday night with a private concert by rock band The Killers at the Salt Palace. Best answer by PeeyushBansal 2 October 2018, 17:49. This event is for Salesforce administrators, developers, architects and IT leaders. The model minority myth is one of the most harmful stereotypes that the AAPI community has long faced. I have tried it, but I can't find the log anywhere in Qualtrics. Consultant & Engineering Services Contracts, Standard Specifications & Standard Drawings, Structures & Geotechnical Guidance & Manuals, UDOT advises drivers to plan for delays up to 25 minutes this weekend on westbound I-80 in Salt Lake City, UDOTs Bridge Deck Replacement Project on US-40 over the Provo River to Resume, UDOT advises drivers to expect road closures and detours on State Street and 800 North in Orem and Vineyard for construction. Impacts of the model minority myth can be felt in the, as Asian Americans can unintentionally get excluded from managerial, executive, and C-level roles. Where to register: https://www.qualtrics.com/x4summit. 2023 Contact Center Trends Report Download Now People Teams XM FOR People Teams Build high-performing teams, improve manager effectiveness, and make informed and timely business decisions. Feedback, Customer Survey With news of a potential $12.4 billion buyout surfacing just two days ago, Utah-born customer experience giant Qualtrics ended its four-year hiatus on in-person events Wednesday, opening its X4 user summit with an estimated crowd of 10,000 packing the halls and ballrooms of the Salt Palace Convention Center Overview PRODUCTS Engage Lifecycle Analytics Solutions Continuous Employee Listening Engagement Pulse CrossXM Qualtrics will hold the X4: The Experience Management Summit 2023 on March 7-9, 2023, in Salt Lake City. X4 is an unforgettable event experience dedicated to helping you and your organization use experience management to keep customers and employees (and keep them happy!), drive down operating costs and deliver experience breakthroughs. A University of Utah Health video is shown during the Qualtrics X4: The Experience This year's theme is all about Breaking Stereotypes and Embracing Diversity. Oops! Topics include customer engagement, customer service, workflow automation, digital transformation and personalized customer experiences. Where to register: https://www.customercontactweekdigital.com/events-customercontactweek. As we celebrate AAPI Heritage Month this year, we - both the AAPI community and our allies - need to break the stereotypes and embrace the full breadth of diversity in our communities. In many River at Plain City, the Little Bear at Paradise, and East Canyon Creek near. Sorry, our virus scanner detected that this file isn't safe to download. Heres what to look forward to: To learn more and to register, click here. Comprehensive solutions for every health experience that matters. Put your head down and dont make waves. The previous generations survival strategy is now outdated. Although seemingly positive, the myth imposes stereotypes on the community that cause real harm. WebNew The most significant rises are currently forecast for the Lower Weber. Software, Employee Topics include analytics, customers journeys, digital transformation, email marketing, marketing and sales alignment, and personalization. Here are some other top customer experience conferences to attend in 2023. Motorists should expect moderate to heavy travel delays on eastbound US-40 during the afternoon commute. Basically, he recommended that I play to the model minority stereotype. See the latest product releases on XM in Action, Join us in-person for the 2023 X4 Experience Management Summit. XM Scientists and advisory consultants with demonstrative experience in your industry, Technology consultants, engineers, and program architects with deep platform expertise. (CXM), Employee Sign up for our Talent Community! In this blog our AAPI Heritage Month Committee Chairs, Tzong and Vicky, bring to focus the prejudices and issues that the AAPI community face. , and encourage engagement and representation in leadership roles for all communities. How to Participate During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. Web2023 Contact Center Trends Report Download Now People Teams XM FOR People Teams Build high-performing teams, improve manager effectiveness, and make informed and timely business decisions. Sharing stories from our Qualtrics AAPI community. Sorry, we're still checking this file's contents to make sure it's safe to download. Build high-performing teams, improve manager effectiveness, and make informed and timely business decisions. (Currently I export them into embedded data fields which is very slowly and doesn't work well for all variables.) Sessions have not yet been announced. Deliver exceptional omnichannel experiences, so whenever a client walks into a branch, uses your app, or speaks to a representative, you know youre building a relationship that will last. Where to register: https://www.salesforce.com/trailblazerdx/register. Enter your username or e-mail address. Drive loyalty and revenue with world-class experiences at every step, with world-class brand, customer, employee, and product experiences. This event will include keynotes, breakouts, case studies and other panels. This means uplifting the voices of those who have been historically marginalized, advocating for policies that address the root causes of discrimination and racism, and supporting AAPI-led organizations and businesses. Consumers also expect businesses to keep their personal information safe from threat actors. The X4 Summit will be March 5-8 in Salt Lake City, and includes keynote speakers Oprah Winfrey, Dan Reynolds, former President Barack Obama, Sir Richard Branson and Qualtrics CEO Ryan Smith. While Asian Americans are most likely to be hired as professionals, they are the least likely to advance to managerial and executive positions. The term model minority was coined by a white sociologist in the 1960s who noted the success of Japanese Americans and used it to justify continued racism against African Americans. Design the experiences people want next. Chart/Image source: Andy Kiersz/Business Insider: Asian Americans still aren't reaching the C-suite and it all comes down to promotions, Disparities among different Asian American communities, Model Minority Myth & the Double-Edged Sword, Ascend: Pan-Asian Leaders, 3) This myth not only erases the diversity within the AAPI community, and were not seen as individuals. We must work to dismantle the so-called bamboo ceiling, and encourage engagement and representation in leadership roles for all communities. Experience iD is a connected, intelligent system for ALL your employee and customer experience profile data. Understand the end-to-end experience across all your digital channels, identify experience gaps and see the actions to take that will have the biggest impact on customer satisfaction and loyalty. Enter your business email. WebI'd like to see some of my variables while developing my code. Copyright 1986 to 2023 Quirk Enterprises, Inc. |, All Marketing Research Firms (SourceBook), Analytics & Insights Summit (hosted by Sawtooth Software). Let's use this month as an opportunity to celebrate the richness of the AAPI community while also taking action to dismantle harmful stereotypes and work towards a more just and equitable society for all. Whether it's browsing, booking, flying, or staying, make every part of the travel experience unforgettable. Cold calling is the business practice of contacting a potential customer or client who has not expressed previous interest in Voice or speaker recognition is the ability of a machine or program to receive and interpret dictation or to understand and All Rights Reserved, Topics include Google Analytics 4, marketing automation, the customer journey, account-based marketing and data clean rooms. Qualtrics X4 Summit runs through Thursday at the Salt Palace Convention Center. April 28, 2023. 2) It portrays Asians as a monolithic group that excels academically and economically, when it cant be further from the truth. Improve product market fit. Salesforce TrailblazerDX. For the latest information regarding UDOT construction, traffic or road conditions, download the free UDOT Traffic app on any iPhone or Android device or visit udottraffic.utah.gov. Qualtrics X4 176 talking about this. In-person. Where to register: https://summit.adobe.com/na. I was given this career advice from an older Korean American when I first started out as an engineer. There will be keynotes, breakout sessions and roundtable discussions. The Utah Department of Transportation (UDOT) advises drivers to plan ahead for eastbound delays on US-40 north of Heber City beginning This conference, sponsored by Forrester, is geared toward customer experience, marketing and digital leaders. Building authentic connections with some of the most accomplished people in your field. Qualtrics will hold the X4: The Experience Management Summit 2023 on March 7-9, 2023, in Salt Lake City. This conference revolves around contact centers, with content presented from executives and business leaders in customer contact and customer experience roles. Reputation Encourage participation with the many activities being planned by our Employee Resource Groups. Attending industry conferences is one of the best ways for businesses to stay current on CX trends and technology. And despite its positive overtones, this stereotype is also extremely damaging for Asian Americans too, for several reasons: 1) It implies Asian Americans do not have leadership traits. WebRegistration for the 2023 Internationalization Summit Internationalization Summit 2023 - Global challenges & (in)action: Examining the role of internationalization in higher We've got a lot of exciting things planned for the month, and we can't wait to share them with you! Do Not Sell or Share My Personal Information, https://www.salesforce.com/trailblazerdx/register, https://events.reutersevents.com/customer-service/customer-service-san-diego, https://www.gartner.com/en/conferences/na/marketing-symposium-us/register, https://www.forrester.com/event/cx-north-america, https://www.customercontactweekdigital.com/events-customercontactweek, https://register.igniteinfo.microsoft.com, Marketing software moves closer to centre of the CIO's vision, Best Ways to Acquire Flexible IT: 5 Factors to Help Meet Your Business Needs, Leveraging A Consistent Platform To Reduce Risk in Cloud Migrations, Simplify Cloud Migrations to Avoid Refactoring and Repatriation, 11 computer networking conferences in 2023, 8 cybersecurity conferences to attend in 2023, 12 best IoT conferences and events to attend in 2023, Do Not Sell or Share My Personal Information, Francois Ajenstat -- chief product officer at Tableau, Sarah Franklin -- Salesforce president and chief marketing officer, Parker Harris -- Salesforce co-founder and chief technology officer, Stephen Hsu -- senior vice president of product and general manager at MuleSoft, Parul Saini -- head of business and enterprise applications at Uber, Patrick Stokes -- executive vice president and general manager of platform at Salesforce, Jennifer Tim -- manager of Salesforce Center of Excellence at Delta Airlines, Steve Wood -- senior vice president of product management at Slack, Mark Rober -- former NASA and Apple engineer, Martha Stewart -- Martha Stewart Living founder, powering your digital business with Adobe Experience Cloud; and, Anil Chakravarthy -- president of digital experience business at Adobe, Marcus East -- executive vice president and chief digital officer at T-Mobile, Karen Hopkins -- chief marketing officer at EY, Shantanu Narayen -- chairman and CEO of Adobe, Aaron Sorkin -- Academy Award-winning writer, director and playwright, Lisa Su -- AMD chair and CEO at Advanced Micro Devices, Sangram Vajre -- co-founder and CEO of GTM Partners, Kim Davis -- editorial director at MarTech, Dilip Bhatia -- chief customer experience officer at Lenovo, Jermaine Edwards -- chief customer growth adviser at Irreplaceable Advisory Group, Danielle Henderson -- vice president of customer experience at Health Net, Amy Labroo -- vice president of growth marketing, engagement and analytics at H&R Block, Aarthi Murali -- chief customer experience officer at M&T Bank, Tim Rea -- chief experience and marketing officer at Edward Jones, Haben Girma -- disability rights lawyer and author, Carlos Guerrero -- vice president at Gartner, Lizzy Foo Kune -- vice president and analyst at Gartner, Steve Hammond executive vice president and general manager, Marketing Cloud, Salesforce, Nick Ingham senior manager, Deloitte Digital, Andrea Mathews vice president of CRM, Petco, Alison Pavlis senior manager, marketing analytics and data, IBM, Jeriad Zoghby chief commerce strategy officer, IPG, Promiti Dutta head of analytics technology and innovation for U.S. consumer analytics, Citibank, Dorkas Koenen chief marketing officer and executive vice president, Rabobank, Alan Trefler founder and CEO, Pegasystems, John Walsh director of technology transformation, Virgin Media, Keith Johnston -- vice president and group director at Forrester, Sharyn Leaver -- chief research officer at Forrester, James L. McQuivey -- vice president and research director at Forrester, Melissa Parrish -- vice president and group director at Forrester, Shar VanBoskirk -- vice president and principal analyst at Forrester, Rebecca Jarvis -- chief business, technology and economics correspondent at ABC News, Maureen Kamaishah -- director of customer experience at Hello Fresh, Klayton Kopecky -- senior director of global support at LinkedIn, Adam McCreery -- director of customer experience at DraftKings, Karen Mitchell -- senior director of product services at Marriott International.
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