This command will fetch the only delta values or the difference. 5. Networks device: View the most recent addresses learned from As you have mentioned that the DCOM errors are not visible now after configuring WinRM-http. Palo Alto Networks User-ID Agent Setup. 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. Below are three examples of its behavior: View the initial IP-user-mapping: . As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. and our I can see on the firewall in monitor > user-id logs it shows correct logging, but in the threat logs nothing seems to be mapping so the policies are not working. controller with the best connectivity. Bootstrap the Firewall. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This command will fetch the entire group mappings once again. Also make sure your windows firewall is allowing access. such as OpenLDAP) and identify the topology for your directory servers. For the LAN IP does it showing any username in the event logs. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVtCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 19:20 PM - Last Modified07/29/19 17:51 PM, all/group-mapping-name . Where are the domain controllers located in relation to your As per the error you mentioned, you can refer to the below kb article that explains the error. *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. Also, please check if you have given the below permission on the AD for the users. This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! 2023 Palo Alto Networks, Inc. All rights reserved. 3. Palo Alto End user has found out PAN-OS 8.1 firewalls will be EOL on March 1, 2022. . Attachments Am I missing anything? Also, the article uses the word "agent" 19 times. Follow commands below as a workaround. If you have Universal Groups, create an LDAP server profile The consultant entered the most detailed TAC case I'd seen. 4. After the reset also it did not work. user mappings from the Kerberos server, you would enter the following The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) OR by a User-ID Agent that is configured to proxy the firewall LDAP queries. regions? so I'm sure I'll do something weird or wrong here. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. All the other users are showing unknow. So I was turning them on and they were being shut back off one second later. As we checked the configuration all was good. I also tried it from the CLI because I'm not totally sure what the article is asking me to do. zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. . Server Monitoring. Do you mean logon event? I can upload the list if you'd like. Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . *PAUSERID is our User-ID service account. To check if the agent is connected and operational: To seethe details of the connection between User-ID agent and the firewall: View configuration of the agent from CLIl: There are two ways to set the logging level on the Agent and then view them. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. This is the only domain I have experience with, so I don't know how these policies are supposed to act. The following best practices are recommended for configuring. oldmanstillcan808 2 yr. ago By contrast, Arista NG Firewall rates 4.7/5 stars with 17 reviews. 2023 Palo Alto Networks, Inc. All rights reserved. View all user mappings on the Palo Alto Networks device: > show user ip-user-mapping all Show user mappings filtered by a username string (if the string includes the domain name, use two backslashes before the username): > show user ip-user-mapping all | match <domain> \\ <username-string> Show user mappings for a specific IP address: > We could not find any logon events between 9 and 12 July. Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. Configuring Group Mapping [] Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as Active Directory or eDirectory. 5. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. . Add up to four domain controllers As we checked now we are able to check all the users. . TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. To manually refresh the cache, run the, User-ID Best Practices for Syslog Monitoring, User-ID Best Practices for Redistribution, User-ID Best Practices for Dynamic User Groups. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. USB Flash Drive Support. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. We checked the permissions allowed to the user groups in the AD. It showed all the GP users with IDs, the rest unknown, but the IP of my LAN connected office PC wasn't in the list. In the SAML Identify Provider Server Profile Import window, do the following: a. This website uses cookies essential to its operation, for analytics, and for personalized content. Compare Arista NG Firewall and Palo Alto Networks Expedition head-to-head across pricing, user satisfaction, and features, using data from actual users. x Thanks for visiting https://docs.paloaltonetworks.com. connect to the root domain controllers using LDAPS on port 636. groups if you create multiple group mapping configurations that User Identification. PAN-OS Web Interface Help. By continuing to browse this site, you acknowledge the use of cookies. End Users are looking to override the WMI change . you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: Deploy Group Mapping Using Best Practices for User-ID. The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. Logon and Logoff, respectively. policy-based access belong to the group assigned to the policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. >debug user-id refresh group-mapping <all/group-mapping-name <group mapping profile> > If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping <all/group-mapping-name <group mapping profile> > you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens directory service (such as Active Directory or an LDAP-based service Plan User-ID Best Practices for Group Mapping Deployment. Manage Access to Monitored Servers. C:\Windows\system32>wmic /node:R03563 computersystem get username, [my_username]@PA-220-Secondary(active)> show user ip-user-mapping ip 192.168.xx.xx. If your 3268 or 3269 for SSL, then create another LDAP server profile to resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again. Yes the configuration is for both the agent and agentless user id. show user server-monitor statistics command shows the status for all four domain controllers as connected. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application. Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. Hope you are doing well. debug user-id refresh group-mapping all debug user-id . I was looking around on the KB and tried some things in the CLI. I'm working on the logs and I will update you by the end of this week. App Scope Change Monitor Report. Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. a group that is also in a different group mapping configuration. I've verified that the username/password is good on the service account and the account is not locked. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. Enter a value to specify a custom interval. . We are not officially supported by Palo Alto Networks or any of its employees. Click Accept as Solution to acknowledge that the answer to your question has been provided. User-ID sources send usernames in different formats, specify those Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. Is it possible for you to upload the event logs in the case note? I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. 3. in separate forests. Reset the Firewall to Factory Default Settings. Thank you! I feel like TAC was stalling. Issue. Cookie Notice Let me know if there is any good things I can use to troubleshoot, CLI, or other things to check. Refer to screenshot below. I tried to include any details that someone might find relevant, but as a result it is still a very long post. 3. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. If you do not have Universal Groups and you have multiple domains We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. It didn't really help though. I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. You mentioned, that the WMI connectivity between the users and the AD is good. Very few logon events. The new user also doesn't show when running the following command: >show user group name "domain\group name". As per the security event I could not see the logon event for 14 and 15 July. LDAP Directory, use user attributes to create custom groups. We checked that now we can see lot of user now. My environment is two locations. Specify the Primary Username that identifies users in reports This was consistent across my four DCs. I will check that and let you know the update. Device > User Identification > User . As informed you will update me regarding this after verifying internally. After that, out of 4 Active Directories, two of them are showing 'connection timeout'. Identify your user-based security policy rules, because this attribute identifies Microsoft Windows [Version 10.0.17763.3046]. 3 out of 4 Domain Controllers are showing as connected. However, all are welcome to join and help each other on a journey to a more secure tomorrow. Server Monitor Account. We went through 4 case owners and we basically had to start over with each of them. sections describe best practices for deploying group mapping for The default update interval for user groups changes is 3600 seconds (1 hour). We have the sync interval set to 4 hours, but there are times where would would like to sync manually. There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. Privacy Policy. Please check 4624 - logon and 4634 -log off event. It has worked at this location for quite some time. All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. and other sources of user information to create group mappings for syslog senders and how many entries the User-ID agent successfully 2. Client Probing . 1. With just GP users being IDd, it was only around 29% to 34% of users being identified. Setup Agentless User Identification in GUI, 3. and logs. I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this. use the same base distinguished name (DN) or LDAP server. All rights reserved. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. Run the following command to refresh group mappings. The user will get listed as a group member. Are the directory servers and domain controllers in different 5. A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Device > User Identification > Connection Security. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. There are no errors related to user identification in the system log. Cookie Notice The output below indicates group mapping is not functional. Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). all the groups from the directory. I'm seeing the same thing on all 4 DC's. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. He was adding details on screens I didn't know existed. 1. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to What are your primary sources for group information? We noticed that only 5 to 6 logon events can be seen on 8 July. WMI to WinRM user-id mapping. Yes, the command I shared previously was to set the management server from debug mode to info mode. I'm seeing a lot more logon events. Which resources are local and which are regionalized? For deployments where your primary source for group mappings Palo TAC advised me to find Event Viewer IDs 4624, 4634. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent . I did manage to cut out some fat though. Anyone experiencing issues where Palo Alto flip flops from recognizing the source user to not recognizing? The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. If you're on 8.0 or later, User-ID logs are just on the Monitor tab, under Logs. username, alternative username, and email attribute are unique for This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. see all configured Windows-based agents: To see if the PAN-OS-integrated agent is configured: View how many log messages came in from owner: jteetsel. Still not all of them though, but definitely progress. So I just open the CLI and run "debug management-server on info", right? AlgoSec rates 4.5/5 stars with 141 reviews. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. directory servers? PAN-OS. User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. Palo Alto Networks Predefined Decryption Exclusions. PS: weird thing is I do so some user-id mapping at this site, but very few. A state of 'conn:idle' indicates the connected state. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000PLey&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FkCSArticleDetail, Created On04/18/19 14:19 PM - Last Modified04/24/19 16:50 PM, User may not refer or call that group name anywhere in the firewall (Auth profile, Security polices, Global protect), >debug user-id refresh group-mapping >. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. We joined the session and discussed the ongoing issue. 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. Filter by an IP address that you've seen the issue on. Privacy Policy. based on preference data from user reviews. This command will fetch the only delta values or the difference. and our "From the firewall web interface, it may showthe group mapping includes a list, but from CLI commands, if you try to verify "show user group name < group name >," it will show as if the group name does not exist on the target vsys-1. So I turned the former on, but didnt see any additional logon events in the security log. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. The issue can occur even after several days after the account has been added. Do you just want all the security events? CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. Newly added active directory users do not appear on the firewall unless configuration changes are done to the User-ID agent and committed. many directory servers, data centers, and domain controllers are Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. Thanks for joining the call and also for sharing the TSF file As checked the security event logs the following are my observation: 1. The first half were saying Success Added, Failure added or just Success Added. I am going through the logs and discussing with my internal team. to the LDAP server profile for redundancy. Ensure that the primary This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. Please provide the below information to understand the issue a little deep. or multiple forests, you must create a group mapping configuration 2. User-ID is only displaying GlobalProtect users. Defining policy rules based on user group Im assisting customer with migration from Agent to Agentless UserID. Please run the below command to revert the ms server debug to info. If you are using only custom groups from a directory, add an https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. I have specified the username transformation with "Prefix NetBIOS name". I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. Yes I need logon event on the domain controller and the security events. We have a windows server setup for user-id agent. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid We have a windows server setup for user-id agent. (Unknown command: wmic). Also, I ran "show user ip-user-mapping all" in the CLI. from the Palo Alto Networks device: View all user mappings on the Palo Alto (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. show user ip-user-mapping all type AD shows no users at all, 3/25/2022 2:27 PM TAC case owner #2. Any way to Manually Sync LDAP Group Mapping? enable debug mode on the agent using the. GUI shows all four domain controller in connected status, 4. And then here's some notes I took right after getting the security logs to actually show logon events. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . Did group mapping refresh 2 days ago and that seemed to fix it but now it seems pretty bad as of late, Scan this QR code to download the app now. 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