Vacation Certificate and Voucher Promotion Services, Complaint Resolution Index (CRI) Explained. Called the Resort and they have no record of my reservation. I was then told that I could have someone else put their name on the time share and come along with myself and my husband on our vacation that had the credit card and the credit score. After he puts me on hold, he comes back and says that a less amount would be refunded since my husband used the card. The lady is apologetic and says she will issue the gifts cards and look into the incident with said manager. I am still fighting with this company and will NEVER use them or even encourage ANYONE to use them. Leave there and get notifications my credit has been ran as a MORTGAGE INQURY. This profile has not been claimed by the company. 3LZZ/Ot]9W/7\D=blEf{x;z{X`[o a=| ]m=a`@pl)w4>sOHn~k/q8,g[vjc ekq#rr0c@%~"Bg[+.=A?^C=vOpIop?t,FV|8 $R7?Pr2}^w n\\ v,+&B+YC>1#$i*ubi&. This profile has not been claimed by the company. x}ms$wE?}#74;{rZ{-.6ff!gIOb]t&P@"H$P_az|/M^~iJ! Write reviews, ask and respond to questions, Contact them directly! We will extend the validation of your certificate for an additional 12 months, after payment of your deposit! The company delays by only providing off-peak travel dates and requiring you to keep paying to extend the certificate and pay to upgrade everything until your certificate expires and then they dont refund your money. We were told we would receive a $25 American Express Gift Card just for listening to the phone promotional sale. This fact does not disparage the company in any way. Start a Review. I already know a refund of my monies for the three certificates will not be reimbursed, but Im writing to prevent others from getting misled. Note: its refundable ONLY IF YOU DON'T USE IT. Unsubscribe easily. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. BOOK THE VACATION BUT BEWARE: (gocrv.com) I'VE EXPERIENCED AND LEARNED THAT if you get a free getaway as a gift for your time in Vegasyou actually pay The Reservation Taxes & State Taxes. The room had one queen sized bed and the A/C didn't work. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 5 recent reviews Websites:There are no additional web sites. We will not accept and will immediately remove any review, favorable or not, that we believe is not an assessment of the writers actual experience with the business. Login to participate on the website. % When I went to book my Trip through Gocrv (Customer Service Network Group) as directed by the package instructions I had to put down a deposit of $240 which was very unexpected. I promise you won't regret it??? Send Message. <> ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-61260235', '');}, 'log_autolink_impression');Cruise priced the same as Carnival.com! SE, Roanoke, VA 24013, USA, Address: 2116 Dale Ave. %PDF-1.7 If you get one of these "free gift" presentations in the mail throw it in the trash. Our sales person walks us to the front doors as we were on limited time due to having a swamp tour scheduled. The portal is pre-sorted by date and proximity to Fallon Park. If previously registered, you can either enter your 9 digit certificate number or enter your Email address. %PDF-1.7 Paid extra for a 2 bedroom. Smh. We were so excited about this perk and one of the main reasons we purchased.. Great place for ladies and/or single travelers. Gocrv apparently supplies Ble Green Vacations with vouchers for a free weeks resort stay anywhere is the US if you attend a time share presentation. FEATURED RESORT. The average temperature in September is 69 degrees, making for ideal cycling conditions. She told me it would be a total of $373.00 which included taxes and port fees, plus $96 in tips ($12 per day, per guest, per night). Shout out to everyone of course, but I can only remember a few names- Heidi, Nate, Kenny, Alyssa, Josh, Jocelyn. Don't Fall For This Disclosure: This review is my experience only. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Information obtained from consumers indicates the company offers travel packages, which include a selling presentation for a vacation club. Virginia's Blue Ridge is the premier spot for outdoor recreation. Our complaint history for this company shows the company gave proper consideration to some complaints presented to them. After a 45 minute phone call they refunded me my upgrade price and kept the cost of the vacation because there is only a 30 day cancellation policy and I booked in December. On weekdays the train arrives Roanoke at 9:45pm and departs at 6:20am. I'm so glad we could make their day as much as they did ours. Enjoy reading our tips and recommendations. They had told us it would be an hour, when we tried to leave after the hour, they would not let us and ended up keeping us there for FOUR HOURS until we had purchased something. endobj Click here for drive times from various cities. Get Directions. Meanwhile, our ** counterparts are looking on as they receive their gift cards and go on about their day. Overall, Bluegreen has shown us their fraudulent ways and at the end of the day, I will warn anyone and everyone of their lies. BCA has no information regarding advertising review at this time. Results may vary for others. The company features a deeded timeshare program with timeshare locations across the United States and Caribbean. They lied to us about the timeshare we purchased and almost everything about it. Copyright 2023 Consumers Unified LLC. We paid $199 for a 4 night stay at a Choice Hotel. The company gives customers who book a Bluegreen Getaway a 75 dollar Visa Reward Card as an added perk. endobj BBB Business Profiles are subject to change at any time. Note: they say its not a timeshare, it is!! Unsubscribe easily. Things we were lied to about when we had our reservation made and upon confirmation of the reservation, where I spoke with Mikel (407-587-8511) 3 weeks ago: -Told there would be a large breakfast at the vacation presentation, which I showed up to and there was no breakfast or food at all. It was not until AFTER; they had told us this trip comes with a mandatory sales presentation. Type in the email address you registered with. Our content is intended to be used for general information purposes only. I upgraded to a King room in March. Choose the number of stars (by rolling over them) and then click (3 stars default), 125 characters remaining | 125 total characters allowed, 3000 characters remaining | 3000 total characters allowed, Showing Then on top of that you pay them with a card and they send you a paper check (antiqued). I have confirmation numberA1910000304530001 from them for my vacation. There are NO other fees. (Which is the alleged way they save money on taxes for the trips you buy with their memberships) There are similar companies in the TriState area that have the same M.O. I had to pay a deposit of $89 refundable. Resort amenities may feature: large living and dining rooms, fully-equipped kitchens, laundry facilities, pools, hot tubs, saunas, spas and state-of-the-art fitness centers; along with activities such as windsurfing, parasailing, water skiing, and championship golf courses. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice.. One of the many exciting benefits of your RCI subscribing membership is the ability to exchange your Bluegreen Vacation Points for vacations beyond the Bluegreen portfolio. ", A verified traveler from Litchfield stayed at Twin Mountain Inn & Suites, "We booked this several months in advance. This is the version of our website addressed to speakers of English in the United States. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. We value your privacy. I then went online to book our vacation and was told that we had to have a major credit card AND and credit score of 600 or above to be able to attend our trip. endobj I am going to continue to complain about this company via online/online/phone until I am reimbursed. We were sent on our way with the sun going down and nowhere to stay. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Spent $240 on a deposit, have been on the phone for 5 hours, no one ever picks up, cannot schedule trip. Customer Service Network Group has closed this file. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. I called customer service and spoke with an Andrew who would not help me on the phone, would not file a complaint, and would not direct me to anyone else to speak to. Go CRV. Bluegreen Corp. offers customers regular deals, with two to five night getaways at properties across the country that cost only 149 dollars. The pre-Black Friday offer was for seven nights at a Bluegreen Vacations property for $499. But I would have rather just paid for my room rather than deal with this headache Bluegreen has caused me. Save an average of 15% on thousands of hotels with Expedia Rewards. BBB File Opened: 5/24/2017. It's a nice place, still outdated, but nice. :/ When we arrived we found out our room wasn't available, which was understandable due to renovations. gocrv.com Enter Your 9 Digit Certificate Number or Already Registered, Access Account Using Email Address On File submit To register your certificate, enter your 9 digit certificate number. d?6znmGV z6ilu* Shame on you, Bluegreen Resorts for relying on false advertising and deceptive sales tactics to do business. Was this Review? <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Explore Ownership FEATURED DESTINATIONS & RESORTS Orlando, FL Myrtle Beach, SC Smoky Mountains, TN <>/Metadata 185 0 R/ViewerPreferences 186 0 R>> RUN VEERRY FAR AWAY! When we arrived at the hotel we had to pay $70 in taxes and $45/night for parking security. Cheap scam. 4 0 obj The $50 gift card is redeemable between a 17 day window that you have to claim roughly a month out from vacation. In nearly every aspect, key details of timeshare ownership were omitted from the presentations repeatedly. And thanks to Expedia you don't have to pick. My husband advises them not to ask us that anymore as we have answered the question three times already. Total scam. This business is in an industry that may require professional licensing, bonding or registration. The offer clearly stated that both me and my spouse would have to attend a two-hour sales presentation in order to get that rate. We were told that we wouldnt be required to pay any other hotel charges. more, You seem to have JavaScript disabled. close *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This business is not a member of Business Consumer Alliance. When we received this review, the customer had already called us and was taken care of. ", A verified traveler stayed at Super 8 By Wyndham Pigeon Forge Downtown, "The rooms are nice. Years in Business: 33. Business Started: 2/22/1990. As business owners, we are appalled by Bluegreen Resorts activities, we truly wish we had seen what they were doing to us much earlier on. It looked like a resort I would want to stay at. ALL THE PRAISE regarding the ownership of their timeshare, was false. BBB reports on known marketplace practices. You are able to charge everything, but the arcade to your room to be taken out of the incidental amount which we liked. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. SPOILER!!!! Fast forward two days. 2881 E Oakland Park Blvd STE 205 Fort Lauderdale, FL 33306-1813 Visit Website (954) 687-0482 Customer Complaints 113 complaints closed in last 3 years 68 complaints closed in last 12 months Read. BGV offered a $25 Visa Gift card for our inconvenience of waiting 2 hours to fix the situation (but still did not cop the room for us and still want to charge me $143 instead of $159 (for the extra night alone). Despite my intuition and natural resistance to dispose of this junk, I listened to my wife just to go to the presentation. WASTE OF TIME! For any questions, we can be reached Monday - Friday 9:30am -5pm EST at 954-687-0482. :) endobj I gave them my three dates of chosen time and when it came down to it they couldnt do any of my time and they gave me during the week. On top of all of this every option that you get for vacations are rated 3 or below. My advice is if you're contacted by Sundance (GOCRV) saying you will get a free vacation if you listen to a timeshare spill, DON'T DO IT! Leave again and call corporate to inform them of what has taken place. Well start sending you the news you need delivered straight to you. Please do not post a false review. Check the complaint history, rating and reviews on this company. Fireplace in our room made it feel cozy. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. A second option is to fly into Greensboro (GSO), which is 2 hours away by car. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Not the weekend dates that I gave them and after 10 minutes on the phone waiting for them to tell me the only days they can book was during the week at a Howard Johnson. We require contact information to ensure our reviewers are real. We arrived Monday 1/30 in a terrible storm, almost crashed our car coming in, and arrived to a resort with no restaurants, no access to outside resources, and no phones or lines of communication to Big Cedar resort. We value your privacy. -Zzgk\\v4% nVl3{! They gave us a couple gift cards for the arcade and arcade city for the inconvenience. The advertisement is for free 2 night stay, a $50 gift card, then $150 spending toward trip. I was told that they could not get a supervisor on the phone nor was I able to hold for one to pick up the call. 4,226,408 reviews on ConsumerAffairs are verified. Unsubscribe easily. The rate will increase over time as the availability becomes more and more limited, so we recommend booking early for optimal savings. Thankfully, she has lasted this long, though is declining in strength, energy, and having vastly increased pain. They even participated in activities. Bluegreen Corp. features timeshare properties across the United States, which makes them easy to access for customers across America. The customer service person then informed me he would pass along the issue with the automated number. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Corporate agrees the account says two gift cards and tries to contact that manager but shes gone. We will get a call back while they look into the matter. It's small claims court at best but I will be getting a lawyer. Then they charge taxes, booking fees, etc the representative was unable to give me the breakdown of all the fees. Vacation Getaway - 3 Day 2 Night Mini-Vacation Two adults receive 3 days and 2 nights of accommodation in . Average of 171 Customer Reviews. We found a place on the lake just as storms rolled in. My mother was diagnosed with cervical cancer in 2021 and after a painful journey of chemo and radiation, went on home hospice in June 2022. Login. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Upon check in, we found out we were lied to on the phone about many of the amenities and room features we were promised. (800) 818-6890. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The company caters to more than 175,000 owners and is headquartered in Boca Raton, FL. Vacation Certificate and Voucher Promotion Services. We finally decided to purchase just so we could leave. ConsumerAffairs is not a government agency. 1,154. To use our mobile site, please enable JavaScript. The only reason I attended the first sales presentation with Bluegreen was because they offered me a discounted stay as long as I just attend a SHORT presentation. Fallon Park permanent cyclocross course is located in the Blue Ridge Mountains of Virginia and encompasses most of Smith Mountain Lake as well as several rivers including the James, New, and Roanoke. But in the end, we tried to convince ourselves that we made a good purchase. All dates selected must be at least 45 days in advance of the date . endobj In fact, you can travel to 4,200+ RCI affiliated resorts in 110 countries around the world. I quit my job as a Primary Care Provider, Physician Associate, to move home to Tulsa OK and take care of her. Called Gocrv on 10/14 at the customer service number and received an automated voice asking for my certificate number. We should have been only paying about $75 for the room. After much arguing for 2 hours at the front desk, the resort/hotel manager confirmed that they had already told her that they were gonna COP the room for us that night, and we had to pay nothing. * VERY, VERY, BAD CUSTOMER SERVICE! We value your privacy. Once you register you can take full advantage of your Bluegreen Vacations ownership, online: Book Points and Bonus Time reservations Earn rewards with Bluegreen Rewards referrals Enjoy exclusive owner offers and promotions Register Today I have yet to receive that call. BCA does not accept reviews from current or former employees of the subject business, or from individuals who have received compensation for writing a review. I will NEVER do any business with this group ever again. BlueGreen Vacations tried to charge us $159.00 for the room (once we got to the hotel lobby), when the room was only $143.00 (according to the hotel manager) How does that make sense to charge us more? We use intelligent software that helps us . This company should be stopped for what they are doing to the travel industry. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. 28 complaints for Go CRV. Unsubscribe at any time. Villa renovations include updates with new furnishings, bedding, appliances and dcor. On weekends the train arrives in Roanoke at 9:45pm and it depart at 8:40am. I call the credit card company and give them the run down. Getaway deals: get quotes and more. ! No big deal. | Upon arrival the place looked great. I showed up excited and ready to relax. 1 0 obj BBB Business Profiles generally cover a three-year reporting period. Blue Green basically gave me an ultimatum of lose my money or sleep in a small room with a queen sized bed and no air. You will receive communication from us if your travel plans are affected. They said we had no way to check availability until we purchased the package. They also told us we could generate rental income. My husband was talked into buying into their vacation to be sold timeshare. So in total, they tried to get us to pay over $700 for this entire package. Full of misinformation and not owing up to mistakes that was made on their end and their customer service reps. Do NOT agree to listen to the phone promotional sale. Because flexibility matters. On March 12, 2023, we attended the sales presentation. They pushed and pushed, and I budged because I could not handle their pressure anymore. The Bluegreen sales team cannot be trusted. BBB reports on known marketplace practices. After 2 hours we told them we werent interested and ended up leaving after 3 hours. We did not. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. And even if you fall for that, you have a right to rescind your contract LEGALLY. As if we came all the way from Indiana to New Orleans to steal two $50 gift cards. For some reason it won't let me add pictures. Then they hold on to your money that should be refunded as long as they can to gain interest is my guess. 3 0 obj Then they offer you free gifts for attending regardless whether you buy in or not. ", A verified traveler from FRANKLIN stayed at Clarion Inn Near Island Drive, A verified traveler stayed at Travelodge by Wyndham Pigeon Forge Dollywood Lane, "Super clean, well furnished. Business Consumer Alliance staff will be notified of this request. Our mail notification stated we had to book our stay within 30 days in order to receive the $25 gift card. Global Discovery Vacations is owned by Global Connections Inc., this company is registered in Kansas. The hot breakfast is delicious. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. <> Since we have been here, the heated pools have been cold, the hot tubs have been closed, and we have had to drive in dangerous conditions to get groceries. DO NOT BUY THESE VACATION PACKAGES AT BASS PRO SHOPS! I did tell him that the gift card that was given to my husband at the time of purchase was used and he said that was no issue it was complementary and that I would be getting back the full refund. +_w{. I am STILL getting told that I am not getting my full refund back after I was already told that I would be. Don't have an account? get quotes and more. We were told the sales presentation would be no more than 2 hours. How do I know I can trust these reviews about Bluegreen Corp.? We are contacting you regarding the above referenced file. We received a mail notification of our stay which had been changed to a 3 night stay. She is the author of, Surviving A Timeshare PresentationConfessions From The Sales Table and Timeshare Vacations For Dummies. In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org. Not much to do in the area other than Dollywood. BlueGreen did their best to help us join that death toll. ", A verified traveler stayed at Hotel LeBlanc, BW Signature Collection, "Stayed before. The presentation is where it went all wrong. Bluegreen Resorts Pigeon Forge Hotel Guide Some globe-trotters choose hotels based on location, but others book by name. BCA has no information regarding government actions at this time. In the rolling hills along the Fox River, near beautiful Starved Rock State Park, outdoor fun and indoor surprises await. Most hotels are fully refundable. Since 1966, our purpose has been to inspire people to discover the power of vacation and how it can lead to happier and more fulfilling lives. I would highly recommend not going through this company for their vacation destination products. Sign up to receive our free weekly newsletter. Interested in Go CRV? We value your privacy. I asked about paying for upgrades, paying to stay at another resort as there are 3 or 4 in Branson. I was then told that someone would call me back. Finally after about 20 mins, the manager comes out with the most insincere apology Ive ever heard and offers us ONE $50 gift card. If mailed, the registration date will be determined by the postmark date on your envelope. Headquarters. BBB Business Profiles may not be reproduced for sales or promotional purposes. Once we did, we found the soonest booking was over 3 months away. Already have an account? and were offered a Free Vacation to attend a 90-minute presentation. They insisted I buy something that day. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Helpful (0), Flag This Review 2.05/5. 2 0 obj Get buying tips about Travel Agencies delivered to your inbox. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Explain why you feel it is inappropriate: Login to participate on the website. a0eX.K_gn:zYFg_\5ES2 [orMq,=/ ~D?2j2^_1G?.T~\+"*U0"kc$Od '/m1]Xr ;xbkrj#7+tFkym\S\[O% )S'Ijq=@J.WNt]q+8k kS*}[OzQyD-E9n/6{.1Ux5ofyxs{m='*!!05$yj0'byi?<4ps=i=OgH.>~Y >]nf4]hc7.7}?- This topic has been closed to new posts due to inactivity. Email Address Register Already Registered? More reviews on the Bilmar Beach Resort: http://bit.ly/1uCad5t, 10650 Gulf Blvd, Treasure Island, FL 33706, So this year we decided to go ahead and attend the tour, and this turned into a nightmare. That was fun but the cruise was a scam. A Balcony where I watched Canadian geese and ducks play in the river. View summaries of the complaint descriptions and responses. They are as unique as our accommodations, which range from modern yurts and cozy cabins to historic inns, plus individual homes and Presidential Suites perfect for larger families, reunions or special event vacations. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The delivery timeframe for the gift card is 7-10 days we are going on 13 days with no gift card yet. Upon buying the blue green vacation package, we were told we would likely be able to get in within one month, which was important since we had no prognosis for how much time she has left. 2 0 obj The answer didn't change. RUN away! Put yourself in the position of the reader and add information that will assist the reader in assessing the business. This was the first slimy thing they did. During the presentation, I had felt confident in what I was buying because I had misguided trust in the salespeople, but I was wrong. After doing much research (which was to late) on BlueGreen, I decided to check on the total fees that were associate with the cost of the FREE 4 night cruise we would have received for listening to the Timeshare tour. They told me I was rolling the new purchase into the old one, but they didnt and now I have 2 loans and 2 contracted timeshares. Chad Jernberg, Regional Manager, Customer Solutions. Flying into Virginias Blue Ridge - Roanoke (ROA) and taking the courtesy shuttle to a hotel is the easiest way to arrive. This was partially paid for by money donated to her through a gofundme, which makes me feel sick that we were lied to and taken advantage of given this situation. BBB Business Profiles generally cover a three-year reporting period. You will also have the opportunity to purchase ownership with Bluegreen Vacation Club at that time. At Bluegreen Vacations, we're continually striving to improve the ownership experience through added quality, convenience, value and comfort. I informed him that is not what he just told me and that I was not getting accurate or complete information all the way around. From the get go, we were lied to about the package and mislead about many features of this experience. Smh. We were super bummed about the no free breakfast, but did the vouchers for Raegans House of Pancakes one morning (eh, was okay). SE, Roanoke, VA 24013. Vacation Certificate and Voucher Promotion Services. BlueGreen Vacations Timeshare Scam Warning!!!! Life happened and I forgot about it. Also, within a few miles to Dollywood and the Island. I was scammed into purchasing 2 timeshares with them because of their lies and pressure. Why would I do a Timeshare tour for 2 hours or more and pay all of that money, when I could go directly to Carnival for about the same price?
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